Refund policy

Return & Refund Policy

At AADEVAM, Your Trust Means Everything to Us.

Every product at AADEVAM is thoughtfully selected, carefully inspected, and packed with love and care. Whether it's a sacred mala, a natural crystal, a spiritual bracelet, or a pooja essential, we want your shopping experience to be as special as the product you receive.

We take great pride in the quality of our products. However, we understand that sometimes things may not go as expected, and we're always here to help make things right.

1. Our Return Policy

Due to the spiritual, personal, and delicate nature of many of our products, all sales are generally final, and we do not accept returns or exchanges for a change of mind or personal preferences.

However, your satisfaction is important to us. If you receive a damaged, defective, incorrect, or misdescribed product, we will gladly assist you with a suitable resolution.

2. When Are Returns or Replacements Accepted?

You may request a return or replacement if:

Your product arrives damaged or broken.
You receive an incorrect product.
Your product has a genuine manufacturing defect.
The product is materially different from its description or advertised characteristics.
Your order is delivered late and you are entitled to a remedy under applicable consumer protection laws.

If you notice damage after delivery, we request that you inform us, preferably within 48 hours of receiving your order, so we can promptly investigate the issue.

This reporting period is recommended for faster assistance and does not limit your rights under applicable consumer protection laws.

3. When Are Returns or Exchanges Not Accepted?

We generally cannot accept returns or exchanges for:

Change of mind after placing an order.
Personal dislike of the product's appearance, design, colour, or feel where it matches its description.
Minor differences in colour or shade due to photography, lighting, or screen settings.
Natural variations in crystals, gemstones, rudraksha, Karungali wood, or other natural materials.
Normal wear and tear, improper usage, or accidental damage after delivery.
Products that have been used, altered, or damaged by the customer, unless a valid statutory remedy applies.

A Little Note About Natural Products

Every natural crystal, gemstone, rudraksha, and wooden bead has its own unique beauty.

Slight differences in colour, shape, size, texture, and natural patterns are completely normal. These variations make your product special and are not considered defects, provided the product matches its advertised description.

4. How to Request a Return or Replacement

If something isn't right with your order, don't worry. We're here to help!

Simply email us at care@aadevam.com with the following details:

Your Order ID.
A brief description of the issue.
Clear photographs of the product.
Photographs of the packaging and shipping label.
An unboxing video or a short video showing the issue, if available.

Our team will carefully review your request and guide you through the next steps.

An unboxing video is helpful but is not mandatory for raising a genuine complaint.

5. Return & Quality Inspection Process

Once your request is reviewed and found eligible for return, our team will arrange a reverse pickup wherever courier services are available or provide alternative return instructions.

Please ensure that the product is returned, wherever reasonably possible, with:

Its original packaging and product tags.
All accessories and items received with the product.
Any accompanying certificates or documentation.

After receiving the returned product, our quality control team may inspect it to verify the reported issue.

Once the issue is confirmed, we will arrange an appropriate replacement or refund.

For genuine and eligible claims, you will not be charged any return shipping or replacement costs.

6. Replacement Policy

Our first preference is always to make things right by offering a suitable replacement.

If your product arrives damaged, defective, or incorrect, we will generally offer a replacement of the same product, subject to availability and your applicable legal rights.

If the same product is unavailable, we will contact you to discuss an appropriate alternative or refund.

We will never require you to accept an alternative product without your consent.

7. Refund Policy

At AADEVAM, we want every customer to shop with confidence.

We generally offer replacements for eligible product issues. However, if a suitable replacement is unavailable, or a refund is otherwise required under applicable consumer protection laws, we will arrange a refund.

How Will Your Refund Be Processed?

Once your refund has been approved:

We aim to initiate the refund within 5–7 working days.
Refunds will generally be credited to your original payment method.
An alternative refund method may be arranged by mutual agreement.
The time taken for the amount to appear in your account may depend on your bank, payment gateway, or card issuer.

We will keep you informed about the status of your refund.

8. Return Shipping Charges

For eligible claims involving damaged, defective, incorrect, or misdescribed products, AADEVAM will bear the applicable return shipping costs.

Where a customer requests an optional return that is not covered by this policy, any return shipping or reshipping charges will be communicated in advance and will apply only if agreed upon.

9. Customized & Personalized Products

Products specially customized or personalized for you are generally not eligible for returns or exchanges due to a change of mind.

However, if a customized product arrives damaged, defective, incorrect, or does not match the agreed specifications, we will assist you with an appropriate replacement or refund in accordance with applicable law.