Shipping policy

Shipping, Returns, Cancellation & Refund Policy

Welcome to AADEVAM – Where Every Order Is Packed with Care and Delivered with Devotion.

At AADEVAM, we believe every purchase is special. Whether you've ordered a sacred mala, a beautiful crystal, a spiritual accessory, or a pooja essential, we're committed to ensuring that it reaches you safely and in excellent condition.

We want your shopping experience to be simple, transparent, and worry-free. Here's everything you need to know about how we handle your orders.

1. Shipping & Delivery Policy

Fast, Safe & Reliable Delivery

We understand how eagerly you await your order!

That's why we aim to dispatch all prepaid orders within 1 working day of receiving your order.

We process and ship orders from Monday to Saturday, excluding Sundays and public holidays.

Estimated Delivery Times

Standard Products: 5–6 working days from dispatch.
Customized or Personalized Products: 5–9 working days from dispatch.
Express Delivery: Approximately 4–5 working days for major cities, wherever available.

Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, or unforeseen logistical circumstances.

Our Trusted Delivery Partners

We work with reliable courier partners, including Blue Dart, Delhivery, FedEx, and other reputed logistics providers.

For locations not covered by regular courier services, we may attempt delivery through India Post, subject to availability.

In certain remote locations, customers may be requested to collect their parcels from the nearest courier delivery centre.

2. Free Shipping Across India

A little extra happiness from us to you!

We offer FREE SHIPPING on all prepaid orders within India.

There are no additional shipping charges for eligible prepaid orders, regardless of the number of products purchased.

All prices displayed on our website are inclusive of applicable GST.

International Shipping

Living outside India and looking to bring home something spiritual from AADEVAM?

We'd love to help!

For international orders, please contact care@aadevam.com to check shipping availability, applicable charges, and estimated delivery timelines.

3. Damaged or Incorrect Products

Your trust means everything to us, and we want every AADEVAM product to arrive exactly as expected.

We carefully inspect and pack our products before dispatch. However, occasionally, damage may occur during transit.

If your package appears visibly damaged, opened, or tampered with at the time of delivery, we recommend refusing the parcel and informing us immediately.

If you discover that your product is damaged, defective, or incorrect after delivery, please contact us, preferably within 48 hours of receiving your order, at care@aadevam.com.

Please share:

Your Order ID.
A brief description of the issue.
Clear photographs of the product and packaging.
A photograph of the shipping label.
An unboxing video or video of the defect, if available.

Our team will carefully review your concern and guide you through the resolution process.

The 48-hour reporting period helps us investigate shipping-related damage promptly. It does not restrict your statutory rights relating to defective, misdescribed, or incorrectly supplied products.

4. Order Cancellation Policy

Changed your mind? We understand that sometimes plans change.

If you wish to cancel your order, please email us at care@aadevam.com within 1 hour of placing your order, mentioning your name and Order ID.

Please note:

Cancellation requests can generally be accepted only before an order has been packed or dispatched.
Once an order is packed or shipped, cancellation may not be possible.
Customized or personalized orders generally cannot be cancelled once customization has begun.

We process orders quickly to ensure timely delivery, so we encourage you to contact us as soon as possible.

If your cancellation is accepted and payment has already been received, we will initiate a refund to your original payment method.

Nothing in this section affects any cancellation, refund, or other rights available under applicable law.

5. Return & Replacement Policy

Your Satisfaction Matters to Us

At AADEVAM, every product is selected and packaged with attention to quality and care.

Due to the nature of our spiritual products, crystals, gemstones, malas, pooja essentials, and devotional accessories, we generally do not accept returns or exchanges for a change of mind or personal preferences.

However, we will assist you if a product is damaged, defective, incorrect, or does not match its advertised description.

When Are You Eligible for a Replacement?

You may be eligible for a replacement if:

Your product arrives damaged.
Your product has a genuine manufacturing defect.
You receive a product different from what you ordered.
Your product is materially different from its description or advertised characteristics.

For eligible claims, we will arrange a return pickup, where available, and provide an appropriate remedy at no additional cost in accordance with applicable law.

When Are Returns Generally Not Accepted?

Returns or replacements are generally unavailable for:

Change of mind or personal preferences.
Minor differences in colours caused by lighting, photography, or screen settings.
Normal variations in the appearance, shape, texture, or natural patterns of crystals and gemstones.
Normal wear and tear or damage caused by misuse or improper handling.
Minor damage to outer packaging where the product itself is unaffected.
Used or altered products, except where a valid defect or statutory consumer right requires otherwise.

A Note About Natural & Handcrafted Products

Many AADEVAM products are made from natural materials, including crystals, gemstones, rudraksha, Karungali wood, and other traditional materials.

No two natural pieces are exactly alike!

Slight variations in colour, shape, texture, and natural patterns make each product unique. These differences are part of their natural beauty and are not considered defects, provided the products conform to their advertised descriptions and characteristics.

6. How to Request a Replacement

If something isn't right with your purchase, we're here to help.

Simply email us at care@aadevam.com with your Order ID, a description of the issue, and supporting photographs or videos.

Here's how the process works:

Step 1 – Share Your Concern

Contact our customer care team with the required details.

Step 2 – Review & Verification

Our team will review your request and may ask for additional information where reasonably necessary.

Step 3 – Return Pickup

For an eligible replacement, we will arrange a reverse pickup wherever available or guide you through an alternative return process.

Step 4 – Quality Inspection

Once the returned product is received, our quality control team may inspect it to verify the reported issue.

Step 5 – Replacement or Appropriate Resolution

After verification, we will arrange a replacement or another appropriate remedy in accordance with this policy and applicable consumer protection laws.

Where reasonably possible, please return the item with its original packaging, tags, and accessories.

There will be no return shipping or replacement charge for a verified eligible claim.

If a voluntarily requested return is found to be ineligible, any applicable shipping costs will be communicated and agreed upon before proceeding.

7. Refund Policy

Making Things Right Is Our Priority

At AADEVAM, we generally prefer to resolve eligible product issues by offering a suitable replacement.

However, if a replacement is unavailable, cannot reasonably be provided, or a refund is required under applicable consumer protection laws, we will arrange an appropriate refund.

Refund Processing Timeline

Once your refund has been approved:

We aim to initiate the refund within 5–7 working days.
Refunds will generally be processed to the original payment method.
Where appropriate, an alternative refund method may be mutually agreed upon.
The time required for the refunded amount to reflect in your account may depend on your bank, card issuer, or payment service provider.

We will keep you informed about your refund status.

Applicable statutory refund obligations will take precedence wherever they require a different process or timeline.

8. Delayed or Undelivered Orders

We always try our best to deliver your order within the estimated timeframe.

However, unexpected delays can occasionally happen.

If your order is delayed or the tracking status hasn't been updated, please reach out to care@aadevam.com with your Order ID.

Our team will coordinate with the courier partner to investigate and help resolve the issue.

If an order cannot be delivered, or there is a delay that gives rise to a return or refund entitlement under applicable law, we will offer an appropriate resolution.

9. Customer Support & Grievance Resolution

We're always happy to hear from you!

For questions, concerns, or assistance with shipping, returns, cancellations, replacements, or refunds, contact us at:

Brand: AADEVAM

Customer Support Email: care@aadevam.com

We aim to acknowledge customer complaints within 48 hours and resolve grievances within one month of receiving them, in accordance with applicable e-commerce regulations.

Our designated grievance officer's contact details will be displayed on our website.

10. Your Consumer Rights

This policy is intended to provide a clear and fair shopping experience.

Nothing in this policy excludes, restricts, or overrides rights or remedies available to customers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, as amended, or any other applicable Indian law.